Chris Voss is a former FBI hostage negotiator, who worked for over 20 years in the Bureau's Crisis Negotiation Unit. After leaving the FBI, he founded The Black Swan Group, a consultancy firm that provides negotiation and communication training to individuals and businesses. Voss is a sought-after speaker and has delivered keynotes and training seminars to a range of audiences, from Fortune 500 companies to law enforcement agencies. He is the author of "Never Split the Difference: Negotiating As If Your Life Depended On It", a best-selling book on negotiation tactics and strategies.